Shipping

We know the exciting part is choosing your outfit. Waiting for it should be the easy part.

UK Delivery Charges

Orders over £35: FREE UK delivery
Orders of £35 or less: £3 UK delivery

The qualifying value is calculated after discounts and before any delivery charge is added.

Order Processing

We normally prepare orders within 2-3 working days. Orders placed after our cut-off time, during weekends or on UK bank holidays will begin processing on the following working day.

Once your order has been dispatched, we will send a confirmation email containing your delivery information and tracking details, where tracking is available.

Estimated Delivery

Standard UK delivery usually takes approximately [number–number] working days after dispatch.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur because of severe weather, busy seasonal periods, courier disruption or other circumstances outside our control.

Delivery Addresses

Please check your delivery address carefully before completing your purchase. Customers are responsible for providing a complete and accurate address.

If you notice an error, contact us at aabhlaethnic@gmail.com as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or been handed to the courier.

Missed or Unsuccessful Deliveries

If nobody is available to receive your parcel, the courier may leave it in a safe place, deliver it to a neighbour or provide instructions for rearranging delivery or collection.

If a parcel is returned to us because the address was incorrect, delivery was refused or it was not collected, we will contact you to discuss redelivery. An additional delivery charge may apply where the failed delivery was not caused by us or the courier.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe, please:

Review your tracking information.
Check any safe places around the delivery address.
Ask neighbours or other members of your household.
Contact us at aabhlaethnic@gmail.com with your order number.

We will investigate the delivery with the courier and keep you updated.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible at [customer-service email]. Include your order number and clear photographs of the parcel, packaging and affected product so that we can help resolve the issue.