Returns and Refunds

We hope you love wearing your Aabhla order. If something is not right, this page explains your return options.

Nothing in this policy limits your statutory rights under UK consumer law.

Changed Your Mind?

For most products purchased online, you have the right to cancel your order within 14 days of receiving it without providing a reason.

To exercise this right, email [customer-service email] within 14 days of delivery. Please include:

Your name
Your order number
The product you wish to return
A clear statement that you wish to cancel or return the item

After notifying us, you must send the product back within the following 14 days.

Products should be returned unworn, unwashed and with their original tags and packaging. You may inspect an item as you would in a shop, but we may reduce the refund if it has been handled beyond what is reasonably necessary and its value has been affected.

Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty, not as described or different from what you ordered, please contact us as soon as possible at [customer-service email].

Please provide your order number and clear photographs showing the issue. Depending on the circumstances and your statutory rights, we will arrange an appropriate remedy, which may include a replacement or refund.

For eligible faulty or incorrect products, we will cover reasonable return costs or provide return instructions.

Products That Cannot Normally Be Returned

The statutory right to cancel may not apply to:

Products made to your specifications or clearly personalised
Sealed products that are unsuitable for return for health or hygiene reasons once unsealed
Products damaged through misuse, accidental damage or improper care

This does not affect your rights when a product is faulty, damaged on arrival, incorrectly supplied or not as described.

Return Postage

For a change-of-mind return, the customer is responsible for the direct cost of returning the product, unless we state otherwise.

We recommend using a tracked postal service and keeping your receipt until your return has been completed. We cannot accept responsibility for a return parcel that does not reach us.

Do not send a return before contacting us and receiving the correct return instructions and address.

Refunds

Once we receive and inspect an eligible return, we will notify you.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned product or receiving acceptable evidence that it has been sent back, where applicable.

Your bank or payment provider may require additional time to display the refund in your account.

For a valid cancellation of the full order, we will also refund the basic outbound delivery charge you paid. Additional amounts paid for an enhanced or express delivery service are not refundable beyond the cost of our standard delivery option.